A multifaceted program evaluation is critical to enable program evolution and support for a sustainable LBP model of care.
Evaluation needs to reflect relevant local and national key PATIENT, PROVIDER, and SYSTEM metrics.
- Patient: Satisfaction, Outcomes, Accountability regarding goal attainment
- Provider: Satisfaction, Knowledge Translation, System support
- System: Access times for different providers, Cost avoidance, ER visit, referrals
This will require linkages with clinical and administrative stakeholders