PROGRAM EVALUATION:
A multifaceted program evaluation is critical to enable program evolution and support for a sustainable LBP model of care.
Evaluation needs to reflect relevant local and national key PATIENT, PROVIDER, and SYSTEM metrics.
- Patient: Satisfaction, Outcomes, Accountability re goal attainment (e.g. tools: start-back, ODI)
- Provider: Satisfaction, KT, System support (Other to be confirmed)
- System: Access times for different providers, Cost avoidance, ER visit, referrals
- This will require linkages with clinical and administrative stakeholders
